ICT End User Devices and Services for NSW Government [1]
Contract overview
The ICT end user devices and services for NSW Government has been split into:
- ICT end user devices and services for NSW Government – Lot 1 - devices
- ICT end user devices and services for NSW Government – Lot 2 - services
Contract 999 has been executed for both Lot 1 (devices) and Lot 2 (services) and the Government Standard Specification(GSS) updated.
- Contract 999 Lot 1 (devices) is effective from 1 August 2017 until 31 July 2020 and has 10 panel members. (Two twelve -month extension options remain)
- Contract 999 Lot 2 (services) is effective from 15 December 2017 until 30 November 2019 and has 13 panel members. (3 x 1-year extensions)
Lot 1 (devices) includes devices such as:
- desktops
- notebooks,
- hybrid (2-in-1) devices
- tablets
- monitors
- workstations
- thin clients
- universal docks.
Lot 2 (services) includes services such as:
- asset tagging
- pre-delivery configuration
- pre-delivery imaging
- basic installation
- extended Installation
- sanitisation services
- decommission services
- disposal services.
All other ICT hardware can be purchased under the ICT Services Scheme [2].
Lot 1 (devices) panel of contractors will remain open and may be updated by the contract authority from time to time at its discretion. Interested suppliers may apply to DCS at any time for inclusion on the panel. Expressions of interest should be sent to ICTServices@finance.nsw.gov.au [3].
Suppliers who do not intend to supply GSS type equipment are not encouraged to apply. They should look to register for the ICT Services Scheme [2].
Lot 2 (services) panel has been filled for the moment but may be updated by the contract authority from time to time at its discretion.
View the GSS devices [4] (DOCX, 16KB) currently listed under GSS.
Pricing of GSS devices is covered by Contract 999 Lot 1 (devices) and for Services covered by Contract 999 Lot 2 (services) pricing can be obtained from ICTServices@finance.nsw.gov.au [3]
Complaints and disputes
If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.
The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.
If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.
Eligibility to use contract
Public bodies are able to purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2014. [5]
Public Works and Procurement Regulation 2014-6: Procurement arrangements for other public bodies
- The Board may enter into agreements with public bodies that are not government agencies relating to the procurement of goods and services by and for those bodies.
- The Board may do so by allowing those bodies to have access to the procurement arrangements for government agencies or by making separate arrangements.
- The Board may establish criteria for the exercise of the Board’s functions under this clause, including but not limited to the circumstances in which, and the public bodies to which, access to the arrangements for government agencies will not be given.
- The Secretary of NSW Treasury may charge a fee in connection with any agreement entered into between a public body and the Board under this clause.
- In this clause: Community non-profit organisation does not include an industry association or similar body the activities of which are intended to promote the interests of a particular industry or sector of an industry. Public body includes the following:
a) a private hospital
b) a local council or other local authority
c) a charity or other community non-profit organisation
d) a private school or college
e) a university
f) a public authority of the Commonwealth, any other State or Territory
g) a public authority of any other jurisdiction (but only if it carries on activities in this State)
h) a contractor to a public authority (but only in respect of things done as such a contractor).
How to register
To register as a new customer please complete the online registration form [6].
Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.
Please contact the NSW Procurement Service Centre [6] if you have any problems completing your application form or if you wish to check your registration status.
Contract managed by
DCS ICT and Digital Government