Complaints and disputes
Any disputes arising between the buyer and ERM Power should be first dealt with between the buyer and ERM Power. Issues should be brought to the attention of ERM’s customer relationship manager Matthew Gibbs for resolution as needed. Buyers should email their concerns to Matthew at firstname.lastname@example.org
If issues remain unresolved, then an email should be sent to NSW Procurement Service Centre with all supporting documentation for NSW Procurement to resolve the issue with ERM Power as required.
On the other hand, buyers should also provide their feedback to NSW Procurement Service Centre when they received excellent service from ERM Power.
Eligibility to use contract
Contract 777 covers the supply of electricity to eligible government customers in NSW/ACT, where sites are classified as large sites with consumption over 100,000 kWh per annum.
All electricity customers with site consumption less than 100,000 kWh per annum should be placed on Contract 776 Retail Supply of Electricity and GreenPower (Small Sites).
Contract 777 is only open to NSW Government agencies. Check the eligibility guide.
How to register
A customer contract "Retail Electricity Agreement" (REA) that is applicable under Contract 777 needs to be signed with ERM Power. The purpose of the REA is for the customer to understand the terms applicable under Contract 777, add/remove/amend site details as required, and commit their load on the contract for the term of Contract 777.
REA also allows the customer to nominate its meter provider. Where the customer does not specify its nominated meter provider, then ERM Power shall use the government appointed meter provider under Contract 778 Retail supply of Electricity Metering and Metering Data Agency Services for NSW Government (Large Sites).
ERM Power will coordinate with the customers for transfer of all sites to them. No site will be transferred without the written consent of either party.
Add or remove sites
Buyers may add or remove additional sites to or from the premises with prior written consent of ERM Power. If additional sites need to be added or removed buyers will be required to complete the roll In/roll Out form which can be obtained from ERM's account manager, Matthew Gibbs. The form, once completed and signed by an authorised delegate within the buyer's organisation, should be returned to ERM's account manager. Any removed sites will remain part of the premises until the site is disconnected. Customers can seek confirmation from ERM Power once the site is disconnected.
Contract managed by
What's covered by this contract
Range of products and services
Contract 777 provides the retail supply of electricity and green power for:
- large sites where consumption exceeds 100,000* kwh per annum
- sites which have type 3 and 4 electric meters that are referred to as smart meters, and are read remotely via a telephone line, and registers energy consumption information on a 30 minute interval
- street lighting and traffic signals.
Note: All sites below this threshold fall under Contract 776 Retail Supply of Electricity and GreenPower to NSW Government and Eligible buyers (Small Sites)
Contract benefits include:
- dedicated account management
- no establishment costs for contract users
- pre-negotiated fair contract conditions – the contracts have a head agreement and individual customer contracts (Retail electricity agreement)
- consolidated billing at no additional cost
- onsite generation (feeding power back into grid)
- supply of GreenPower
- access to ERM's online customer portal providing 24/7 access to billing data, consumption reports, half-hour meter reports, demand management and market information at no additional cost
- tariff optimisation review at no cost.
A number of reports are available through ERM's online customer portal including 30 minute consumption data. Customers are advised to get access to the portal to monitor and manage their consumption and spend by contacting Matthew Gibbs of ERM Power.
Where customers have installed, or plan to install, small local power systems such as co-generation power systems or photo voltaic systems and plan to sell electricity, customers are advised to inform ERM Power. ERM Power shall buy back electricity that is exported to the grid on the rates equal to the conventional Contract 777 electricity rates.
ERM Power Retail Pty Ltd
ERM Power Retail Pty Ltd
|ABN||Trading As||87 126 175 460|
|Contact Name||Phone||Fax||Address||Sue MelchorAccount Manager||D: 02 8243 9114M: 0427 431 585||07 3220 6110 02 9235 3898||Level 52, 111 Eagle Street Brisbane QLD 4001 |
GPO Box 7152, Riverside Centre Brisbane QLD 4000Level 26, 25 Bligh Street Sydney NSW 2000
|Websiteemail@example.com||ERM Business Energy|
For general enquiries, including billing, registration and transfers, customers should contact ERM Power Government account manager Matthew Gibbs by email or phone provided above.
In case of an emergency, phone the local network service provider.
The networks’ emergency numbers are:
Ausgrid Network: 13 13 88 (24 hours)
Endeavour Energy Network: 13 10 03 (24 hours)
Essential Energy Network: 13 20 80 (24 hours)
- Broadform public and products - $20 million for any single occurrence and unlimited in the aggregate as to the number of occurrences. The total aggregate liability during any one period of insurance for all claims arising out of the supplier’s products shall not exceed $20 million.
- Workers compensation - as required by the laws of each relevant state and territory.
How to make savings
Agency savings opportunity
Saving opportunities are available to customers through yearly tariff analysis undertaken by ERM Power at no additional cost. NSW Procurement coordinates this activity by working with ERM Power. Should buyers need information on this, please either contact ERM Account manager or email NSW Procurement Service Centre . Early payment discount is available in addition to the competitive energy rates.
Buy from this contract
Contract prices are available during May of the preceding financial year.
The prices apply to all large sites located within NSW or the ACT.
Contract prices are charged according to the time of use of electricity. Time of use are classified as under:
- 07:00 hours to 09:00 hours and 17:00 hours to 20:00 hours AEST on NSW business days except Saturday, Sunday and Public holidays in NSW
- 09:00 hours to 17:00 hours and 20:00 hours to 22:00 hours AEST on NSW business days except Saturday, Sunday and Public holidays in NSW
- all times outside peak and shoulder periods
Yearly variations to price
Contract pricing is based on NSW Procurement undertaking a progressive purchasing model (buying annual electricity in small blocks spread over a number of transactions, and arriving at a volume weighted average price) with ERM Power. This model does not provide fixed pricing to the buyers, however it enables the government to better manage price risks and contain the cost of electricity.
- To support the objective of centralised and consolidated billing, ERM Power shall upon request present a single invoice monthly for all consolidated premises. The consolidated invoice includes all charges associated with retail electricity supply, network operation, regulatory charges, losses and any other costs associated with the supply of conventional electricity deliverables and GreenPower deliverables to the buyer’s site(s).
- Buyers shall make a single payment to ERM Power for each account or consolidated account agreed at the time of signing REA.
- In the event that an invoice is found to be overcharged due to any error by ERM Power, ERM Power shall refund all overcharges to the buyer within 30 calendar days from the date of becoming aware of the error.
- All invoice corrections shall be presented as a credit/debit on a future invoice and not as a reissue of previous invoices. These corrections shall be accompanied by an explanation on the invoice of the circumstances behind the credit/debit. In some cases (such as a site closure), ERM Power shall, if requested by a buyer, refund any credits by direct transfer to their nominated organisation bank account or make payment via a cheque.
- ERM Power shall provide invoices at the end of each billing period for payment within 21 days. Buyers must pay all invoices within 21 days from date of issue of a correctly rendered invoice (unless shorter payment terms are agreed at discounted rates).
- During the NSW Department of Education summer school holiday period, school invoices for usage in December will have an additional seven days for payment without accruing late payment interest charges and schools must pay within 28 days from the date of issue of invoice.
- Late payments: After the first three months from the commencement of contract, for any late payment, ERM will charge interest on the outstanding amount at the default interest rate. Definition for the default interest rate is provided on the customer contract.
- In case of full payment before the due date shown on the invoice, ERM will give a discount for early payment by applying the early payment interest rate. The discount will apply as a credit on the following bill. The calculation method used is as follows:
The interest rates applied are determined by the Reserve Bank of Australia. Read more details.
A practical example:
Invoice amount due: $10,000.00 ex GST
Payment due: 21 March
Payment made by client: 3 March (i.e. 19 days from due date)
Payment received by ERM: 4 March (i.e. 18 days from due date)
RBA Cash Rate: 1.50%
Early Payment Amount:
For buying from this contract and other related enquiries:
For all other enquiries contact NSW Procurement Service Centre on 1800 679 289.