Complaints and disputes
Please refer to the dispute resolution clause in the contract.
Eligibility to use contract
The contract is only available to NSW Government agencies. The definition of NSW Government agencies is:
- all NSW Government sector agencies (within the meaning of the Government Sector Employment Act 2013)
- any NSW Government agency (including a body that is declared to be a statutory body representing the NSW Crown - see Interpretation Act 1987)
- any other public authority constituted by or under NSW legislation or that exercises public functions (other than a state owned corporation)
- any state owned corporation prescribed by regulations under the Public Works and Procurement Act 1912.
How to register
If you fall under definition of government agencies (see 'Eligibility to use contract' above), please register through the NSW Procurement Service Centre or Salesforce (contact details below).
Contract managed by
ICT and Digital Government (IDG), Department of Finance, Services and Innovation.
What's covered by this contract
Range of products and services
This agreement is a contractual framework for the procurement of Salesforce Software as a service.
It is in line with Procure IT version 3.2, under module 10 as-a-service. It provides simplified contract terms and conditions and delivers savings to customers through the combined purchasing power of NSW Government.
For detailed products, please contact the NSW Procurement Service Centre.
Key contract features
The contract provides:
- aggregate demand and requirement for a 'One Government'
- competitive negotiated cloud services pricing
- substantial discounts for service cloud
- the ability to drive innovation through a cloud-enabled, next generation agreement
- flexibility to support the machinery of government.
The key benefits of this contract are:
- substantial discounts for service cloud
- ability for existing contracts to transition over to contract 662
- transferability of services across NSW Government agencies
- price certainty throughout the contract term.
Salesforce Australia Pty Ltd
Code of behaviour
The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.
The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:
- All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
- Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
- Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
- The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
- Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
- Where practicable male employees should perform work on male facilities and female employees on female facilities.
- Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
- Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
- Supplier employees must wear or carry an identity card at all times when on the site or sites.
Please refer to the insurance set out in the contract.
Buy from this contract
Government taxes and charges
All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.
Third party purchasing
This contract is a direct agreement with Salesforce Australia Pty Ltd.