Complaints and disputes
If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.
The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.
If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.
Eligibility to use contract
Contract managed by
What's covered by this contract
Range of products and services
- Passenger vehicles
- Commercial vehicles
- Trucks and machinery
Key contract features
Contract 603 provides for the disposal of motor vehicles, including trucks, in the Sydney metropolitan and regional areas of NSW. The contract includes extremely competitive arrangements that have been negotiated with Pickles. The contract now has a major secondary feature – transportation to auction, as well as between work sites even when not selling your car.
- Eliminates the need to obtain multiple quotes from local dealers
- Mandatory requirements like pink slips and other compliance requirements can be managed
- Probity rich process, allowing an independent provider to sell the vehicle on your behalf
- Pick up and delivery service to and from auction facility when it comes time to dispose of your vehicle and general transportation between work sites
- Savings on seller’s fees – negotiated fixed pricing
- Online ‘simulcasting’, an online form of bidding
Pickles Auctions Pty Ltd
Pickles Auctions Pty Ltd
|ABN||Trading As||32 003 417 650||Pickles Auctions|
|Contact Name||Phone||Fax||Address||Mark Thornton||02 9704 676902 9704 6673||02 9704 6692||36-40 Harp Street, Belmore NSW 2192|
|Websitefirstname.lastname@example.org@pickles.com.au||Pickles Auctions Pty Ltd|
Pickles contact numbers
- Newcastle: Ph 4946 2010
- Dubbo: Ph 6884 7322
- Wagga: Ph 6921 1588
- Tamworth: Ph 6760 7211
- Canberra: Ph 6239 1188
Code of behaviour
The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.
The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:
- All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
- Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
- Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
- The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
- Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
- Where practicable male employees should perform work on male facilities and female employees on female facilities.
- Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
- Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
- Supplier employees must wear or carry an identity card at all times when on the site or sites.