Complaints and disputes
If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.
The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.
If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.
Eligibility to use contract
How to register
This contract is only available for NSW Government agencies to use.
Contract managed by
The head agreement for contract 333 is managed by NSW Procurement, Department of Finance, Services and Innovation(DFSI).
Under the head agreement, individual clusters have signed master operating lease agreements with all lessors.
What's covered by this contract
Range of products and services
The lessors on contract 333 provide financing for operating leases on vehicles that are fleet managed by fleet management providers on the Contract 300 Fleet management panel.
Key contract features
- Better value: lessors will be selected on a lease by lease basis via a periodic bidding process administered by NSW Procurement. Prior to the delivery of leased vehicles, each lease is bid between all lessors on the panel – the lessor with the lowest monthly lease rate is awarded the lease.
- Competition: choice of six lessors with improved commercial arrangements means more competition.
- Opportunity for further savings through fleet optimisation.
- reduced lease costs
- reduced government fleet size
- improved customer satisfaction.
The five approved lessors are:
Custom Service Leasing Pty Ltd
Contact Name: Lyndall Bell, Client Development Manager
Phone: 02 9865 0417, 0406 415 184
FleetPartners Pty Limited
Contact Name: Wayne Excell
Phone: 03 9229 5211
Interleasing (Australia) Ltd
Contact Name: Kate Adderly
Phone: 0428 519 049
LeasePlan Australia Ltd Australia Limited
Contact Name: Ashley Morris, General Manager Commercial
Phone: 03 9269 2269 / 0413 885 809
Toyota Fleet Management
Contact Name: Michael Friend, Fleet Sales Manager
Phone:02 9430 0453 / 0401 643 124
Code of behaviour
The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.
The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:
- All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
- Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
- Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
- The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
- Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
- Where practicable male employees should perform work on male facilities and female employees on female facilities.
- Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
- Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
- Supplier employees must wear or carry an identity card at all times when on the site or sites.
How to make savings
Agency savings opportunity
Lessors must at all times continually take reasonable steps to improve the services and methods with which they deliver services.
Fleet management providers on Contract 300 Fleet management providers will be proactively encouraging agencies with fleet optimisation options.
Buy from this contract
Government taxes and charges
All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.
Third party purchasing
Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.
'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.
Access of nominee purchasers to NSW Government contracts standing offer agreements:
- is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
- is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.
A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.
Frequently asked questions and appendices
When will StateFleet be decommissioned?
Government agencies switched over to their selected fleet management provider on the 4 July 2016. There will be ongoing support for certain StateFleet products and services. View timeline of shutdown dates (PDF, 286 KB).
How does the new model work?
The new model (PDF, 63 KB), shows the relationship between NSW Procurement, lessors, fleet management providers and agencies, and the responsibilities of each party.
Each month, all leases for vehicles to be delivered during the following month will be bid on between lessors on the lessors panel via a restricted request for quotation on the eTendering website. Quotes are assessed by NSW Procurement and remain valid for three months after the initial delivery date provided by the dealer.
Each government agency (eg, DFSI, Health, Education) has signed master operating lease agreements with all the lessors on contract 333, which sits under the contract 333 head agreement.
Should I be contacting the lessors directly?
Your agency’s interaction with the lessors should be minimal, if any. Your cluster’s selected fleet management provider will liaise with lessors on your agency’s behalf.
Please contact your agency fleet management team to find out your cluster’s fleet management provider. If you are unsure of who this is, you can contact the Fleet Category Management team in NSW Procurement at NSWP_Fleet@finance.nsw.gov.au.
Who looks after the Contract 333 Lessors Panel?
The new Fleet Category Management team in NSW Procurement manages contract 333 and contract 300. They are responsible for supplier relationship management, managing the leasing bidding process with the lessors on contract 333, providing support for SmartPool and are the custodians of the fleet policy.
Who will administer the existing lease book?
For existing leases only (those established prior to 1 July 2016), the Corporate Finance team in DFSI will administer the:
- collection of monthly payments
- variations to contract terms
- disposal of vehicles at the end of lease.
Lease payments made by the Corporate Finance team will be provided to your fleet management provider.
How is distance variation calculated?
On return of a vehicle, the lessor will calculate the distance variation as follows:
- If the distance variation is equal to or in excess of the distance variation buffer (10,000 km), multiply the distance variation by the distance variation rate (in respect of a vehicle, 5.0 cents per kilometre for passenger vehicles and 7.5 cents or per kilometre for light commercial vehicles, specified in the lease schedule, or as otherwise agreed between the lessor and the agency, and the result is an amount payable by the agency to the lessor.
- If the distance variation is less that the distance variation buffer, no amounts for distance variation will be recorded.
How is termination value calculated?
In relation to a vehicle on a day, means:
- any outstanding monthly rent payments, plus
- the sum of the present value on that day of all monthly rent payments, less any lease management fee component, which are still to fall due or which would, but for termination, have become due under a lease document calculated by applying a discount rate equal to the interest rate being charged in connection with the lease of the vehicle at that time, plus
- the present value of the residual value calculated by applying a discount rate equal to the interest rate being charged in connection with lease of the vehicle at that time.
What happens at the end of lease?
Your selected fleet management provider will coordinate the transport of vehicles to the lessors at the end of lease and act on your behalf to negotiate unfair wear and tear.
From 1 July 2016, government pricing used by the newly appointed fleet management providers and lessors will only be taken from NSWBuy eCatalogue, with upfront discount pricing being supplied by NSW Procurement separately (for awarded categories).
You will received consolidated invoicing from your fleet management provider. They will act on behalf of your agency to remit monthly lease payments and organise lease variations.
The standard terms of payment is 14 days from the date of invoice. However, please refer to your agency fleet management team. If you are unsure of who this is, you can contact the Fleet Category Management team, NSW Procurement at NSWP_Fleet@finance.nsw.gov.au.