Amendment on 27 November 2017 has key features:
- a maintenance service change to SAP product support for large enterprises
- a new core product bundle and introduction of SAP cloud software licenses
Complaints and disputes
If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.
The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.
If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.
Eligibility to use contract
How to register
To register as a new customer please complete the online registration form.
Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.
Please contact the NSW Procurement Service Centre if you have any problems completing your application form or if you wish to check your registration status.
What's covered by this contract
Range of products and services
The range of products available under the contract within the SAP product suite cover the areas of:
- human resources
- supplier relationship management
- business intelligence
- learning management
- environmental health and safety
- customer relationship management
- governance risk and compliance
- real estate
- treasury management and master data management.
Contracting services provides a full range of procurement services for government agencies and other clients. Services include contract management of common use contracts. These are NSW Government contracts for the supply of ERP software products across many agencies.
The contract is for both perpetual software licences and cloud software licences with a right to purchase such licences for a period up to the end of the contract term (no more than 5 years).
The contract is for GSAS enterprise resource planning software applications – SAP for a term of 15 years expiring on 26 March 2023.
A variation for this contract has been approved to include the HANA product. HANA was developed by SAP as an in-memory database used to produce real-time business intelligence, reporting, data analytics and decision tools.
Key contract features
This enterprise licence is based on the number of client full time employees (FTEs) as at the last annual report. This can be perpetual or cloud software licence.
The price per FTE licence is fixed for the first 3 years of the agreement and at the end of each contract year there is a reconciliation process which may require a client to purchase more licenses as a result of abnormal growth in FTE numbers. The price is based on the Core product bundle.
The client must purchase the equivalent number of FTE licences equal to the number of FTEs published in their annual report.
Software update licence and support will be charged for the applicable program license fee. The maintenance service is SAP product support for large enterprises (PSLE).
A conversion fee has been negotiated for each client currently on an SAP platform.
Licences can be freely transferred between government agencies in an unrestricted manner.
Licences can be transferred to a third party (such as an outsourced contract arrangement) for the purpose of providing similar services to those provided by the internal provider.
SAP Australia Pty Limited
Code of behaviour
The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.
The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:
- All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
- Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
- Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
- The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
- Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
- Where practicable male employees should perform work on male facilities and female employees on female facilities.
- Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
- Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
- Supplier employees must wear or carry an identity card at all times when on the site or sites.
Buy from this contract
SAP will provide catalogues of the products available for supply under the contract upon request. These are free of charge to clients on a reasonable request basis. The information in the catalogues will be regularly updated by the SAP through newsletters and other bulletins to ensure that clients are kept informed on changes to the range of products available.
Prices may change in accordance with the price variation conditions of the contract if there are any.
Regular users of NSW Government contracts should consider using NSWBuy eCatalogues for latest pricing. For further information or assistance, please contact NSW Procurement Service Centre.
GST applies to all products under this contract.
Orders are to be placed with the relevant supplier. By placing an order you are entering into a contract with the supplier. As a minimum, the following information should be included in the official order: contract number and name and address of supplier, and customer registration number, customer’s order number date of order and date of delivery item, product code, contract price, quantity and any accessories.
You will need to quote your customer registration number each time you use NSW Government contracts. If you are unsure of your number, please contact NSW Procurement Service Centre.
Government taxes and charges
All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.
Third party purchasing
Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.
'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.
Access of nominee purchasers to NSW Government contracts standing offer agreements:
- is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
- is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.
A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.