Complaints and disputes
If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.
The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.
If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.
Eligibility to use contract
Public bodies are able to purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2014.
Public Works and Procurement Regulation 2014-6: Procurement arrangements for other public bodies
- The Board may enter into agreements with public bodies that are not government agencies relating to the procurement of goods and services by and for those bodies.
- The Board may do so by allowing those bodies to have access to the procurement arrangements for government agencies or by making separate arrangements.
- The Board may establish criteria for the exercise of the Board’s functions under this clause, including but not limited to the circumstances in which, and the public bodies to which, access to the arrangements for government agencies will not be given.
- The Secretary of NSW Treasury may charge a fee in connection with any agreement entered into between a public body and the Board under this clause.
- In this clause: Community non-profit organisation does not include an industry association or similar body the activities of which are intended to promote the interests of a particular industry or sector of an industry. Public body includes the following:
a) a private hospital
b) a local council or other local authority
c) a charity or other community non-profit organisation
d) a private school or college
e) a university
f) a public authority of the Commonwealth, any other State or Territory
g) a public authority of any other jurisdiction (but only if it carries on activities in this State)
h) a contractor to a public authority (but only in respect of things done as such a contractor).
How to register
For release of casual pricing schedules for your required services and regions, please complete an expression of interest form and return to Property NSW.
Property NSW can support new customers joining the agreement with:
- customer agreement template and customer terms
- scope of works
- RFQ templates as required.
Download the expression of interest form (PDF,176KB)
What's covered by this contract
Range of products and services
The contract is a panel of suitably qualified security providers that have been reviewed and confirmed as providing value for money to government. Agencies can use the panel rates casually, or by selecting suitable suppliers from the panel by price and/or service mix to respond to a request for quotation (RFQ).
The whole-of-government Integrated security contract has brought together two previous whole-of-government contracts and now also includes several additional services to meet client needs. The scheduled services include:
- armed guards
- alarm monitoring, response and patrol guards
- control room operators
- crowd control guards
- electronic security services
- cash in transit – soft skin or armoured.
The contract zones across the State of NSW are:
- Sydney inner and outer regions (region 7)
- Hunter region (region 1)
- Illawarra and south eastern regions (region 2)
- Northern region (region 3)
- Murrumbidgee-Murray region (region 4)
- Mid-North Coast and Richmond regions (region 5)
- Far West, Central West and North West regions (region 6)
Key contract features
- Customer's agreements can be established for a combination of 1 - 3 years plus 1 - 3 x 1 year option(s) during the head agreement term.
- Suppliers for this contract are required to meet overall key performance indicators as set out in the head agreement, with reporting and management review meetings as set out in the customer contract.
- Property NSW as the principal's representative will ensure the contractor maintains valid ongoing licenses, insurances and quality certification over the term of the agreement.
- Panel rate price increases may only occur annually, on the anniversary of the head agreement, in accordance with the defined formula.
- A detailed statement of requirements defines the standard suite of services to be provided for each category of works.
- The services undertaken are in accordance with the Security Industry Act 1997 (NSW) and the Security Industry Regulation 2007 (NSW) (as amended) and other applicable legislation, standards and codes.
Suppliers/providers appointed to the panel have undergone a strict evaluation in accordance with government procedure, reducing risk to agencies. In addition to demonstrating value for money to government, all providers have been checked across a range of areas including:
- security master licensing
- firearm licensing
- insurances – public liability, product, workers compensation and insurances
- quality system certification
- referees and similar contract experience
- corporate and ownership details
- formal warnings, cautions, penalties and prosecutions under the Security Act 1997
- SLED audits within the past 3 years
- legal proceedings
- WH&S systems
- environmental management.
- Supplier/provider panel rate pricing schedules identify the regions and services each panel provider has been approved for.
- Contact details for suppliers will be provided with pricing schedules.
- The panel is ‘always open’ and an ongoing process for new registration at 6 monthly review intervals has been established.
Download the expression of interest form (PDF,176KB)
Buy from this contract
Agencies may access the schedule of rates immediately for casual arrangements benefiting from the competitive and volume-buying rates in the panel.
A request for quotation (RFQ) can be issued to providers/suppliers for longer term or high value procurement, or if multiple supplier quotes are required by an agency's individual procurement guidelines. Through the RFQ process there is the opportunity for agencies to make further cost savings to the panel rates as these rates are maximum rates and a lower price can be agreed where efficiencies can be gained.
Government taxes and charges
Panel pricing is inclusive of GST and Property NSW service fees.
Pricing is inclusive of support from Property NSW to access the panel, contract documents, RFQ templates and general advice to establish their customer contract arrangements under the head agreement.
At an additional cost, customers can request Property NSW to develop customer specific scopes and/or manage their procurement process on their behalf.
Frequently asked questions and appendices
Do I need to obtain multiple quotes to use the providers on the panel?
Individual agency procurement requirements apply that may require multiple quotes.
Can additional services be included?
Services not included in this contract may be negotiated with the service provider, but additional charges may be incurred.